I. Customer service acceptance channels

• Service hotline: 021-53081988

• Customer service email: aftersales@stone-Deutsche.com

2. Steen Electronic Service Center, Germany

Current Service Contents

POTS

• Cleaning of stainless steel pot

• lid correction

• Glue handle repair

• Pressure cooker body handle and auxiliary handle replacement

Stainless steel cutter

• Sharpening (non-serrated knife)

• Necessary maintenance of back and handle

Nail art

• Replace the spring of ear and nose hair trimmer

• The razor should be returned to the factory for sharpening

Kitchen shears

• Sharpening blade

• Nut repair

Special instructions

POTS

• Aluminum POTS, coated POTS and STAUB/Fontignac cast iron POTS are not included in the cleaning service

• Steon stainless steel POTS and pans purchased from relevant channels shall not provide cleaning service in principle

• Non-Steon stainless steel POTS and pans shall not provide cleaning service in principle.

Special circumstances should be confirmed by the store manager/manager.

The charge rate is 50 yuan per piece

Nail art

• Nail clippers and nail clippers do not provide blade sharpening service temporarily

Stainless steel cutter

• Serrate knives (including: bread knives, steak knives juicy fruit knives) do not provide blade sharpening service

• Foreign knives purchased from relevant channels do not provide blade sharpening service

• Feston stainless steel knives do not provide blade sharpening service in principle.

Special circumstances should be confirmed by the store manager/manager.

The charge rate is 50 yuan per piece